Check the progress of an application
System Outages and Maintenance
Page navigation error
Some clients are currently experiencing a page navigation error when completing the first page of their eVisa application. In some instances this may be due to clients using Internet Explorer version 8.
We recommend using Internet Explorer version 6 or below. Additional information on supported browsers is available.
See: Online Services-Browser Requirements
Scheduled maintenance
- Wednesdays from 6.00 am to 8.00 am AEST (GMT + 10). The eLodgement systems may be unavailable during these times.
We apologise for any inconvenience this may cause.
For further detailed information about known errors or system outages and maintenance either current or upcoming, please click on the following link.
See: System Outages and Maintenance
On this page
You can access information about the progress of your online application at any time following lodgement. You will need to use your unique Transaction Reference Number (TRN) to do this.
Citizenship
Employer Sponsored Workers
Professional and other Skilled Workers
Resident Return
Sea Crew
Students
Important – Singapore student visa applicants
Singapore Citizens holding ‘S’ Series Singapore passports may experience problems checking on the progress of their application through the department's query application status facility.
To identify if you are the holder of an ‘S’ Series passport your passport number will begin with an ‘S’. To access this facility, you must not enter the ‘S’ and convert the letter at the end to a number using the following method:
- A=01
- B=02
- C=03
- D=04
- E=05
- F=06
- G=07
- H=08
- I=09
- J=11
- Z=10
Example: If your passport number is ‘S1234567C’ then enter ‘123456703’ by removing the ‘S’ and converting the ‘C’ to ‘03’.
Visitors
Working Holiday
Important - German Working Holiday visa applicants
Some German applicants are experiencing issues checking on the progress of their application through the department's query application status facility. To access this facility, you must enter the 10 digit number shown in the machine readable zone on the bottom left hand side of the personal information page of your passport. This facility will not accept nine digit passport numbers.